Nur Nengsih, Syahruddin, Mansur Azis, Elyani, T. Enita Rosmika, Muhamad Abdul Jumali, Yusriadi Yusriadi
This study aims: (1) to analyze the effect of infrastructure and supervision on employee performance and public service quality to examine the impact of employee performance on public services quality, and (2) to analyze the effect of infrastructure and supervision on the quality of public services through the implementation of employees in Bantaeng District, Bantaeng Regency. This research type is descriptive quantitative with a sample of 96 employees with data collection techniques through field research and literature. Data analysis used is path analysis (Path Analysis). The results of this study indicate that: (1) infrastructure and supervision have a positive and significant effect on the performance of the employees themselves in Bantaeng district, (2) facilities and infrastructure have a positive and significant impact on the quality of public services in the sub-district of Bantaeng district, (3) supervision has a positive but insignificant effect on the quality of public services in the Bantaeng district, (4) employee performance has a positive and significant impact on the quality of public services in Bantaeng district, and (5) infrastructure and supervision have a positive and significant effect on the quality of public services through the performance of employees in Bantaeng district. © IEOM Society International.
Sekolah Tinggi Ilmu Ekonomi AMKOP, Makassar, Indonesia; Universitas Tjut Nyak Dhien, Medan, Indonesia; Universitas Amir Hamzah, North Sumatera, Indonesia; Universitas PGRI Adi Buana Surabaya, Indonesia; Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung, Makassar, Indonesia
Research at a Glance
Register to unlock
Topics & SDG Alignment
Register to unlock
Collaboration
Register to unlock
Author Profile (Selected)
Register to unlock
References Overview
Register to unlock
Journal & Source
Register to unlock
Metadata & Integrity
Register to unlock